Our Guarantee
We have the utmost confidence in the quality of our hammocks. With our no quibble guarantee you have nothing to lose and everything to gain.
No Quibble Guarantee
We offer a full money back guarantee if for any reason you are unhappy with your purchase. All that we ask is that you return the goods to us unused within 14 days and we will refund your money in full (excluding postage). This guarantee does not affect your statutory consumer rights.
If you do have a complaint you should contact us immediately so that we may attempt to resolve the problem. You may telephone us on +44 (0)117 942 5353 or email us at complaints@hammocks.co.uk. We do endeavour to respond to complaints promptly and certainly within five working days.
We do advise all customers to read the care and maintenance information included with our products to avoid the possibility of damage due to inappropriate use. In circumstances such as these we are unable to offer a refund or provide replacement goods. We're not a completeley faceless corporate enterprise however, and we'll do our best to help you out where we can.
In the extremely unlikely event of faulty goods being delivered we ask that customers contact us immediately by email or telephone. Faulty goods will be replaced by us and return postage costs incurred will be refunded in addition to the provision of replacement goods or refund of original costs including postage.
Read Our Trading Code Of Practice.
The Mexican Hammock Company helps to support hundreds of weavers and their families in rural Mexico. We are authenticated by Ethical Junction, SafeBuy and Shopsafe and were awarded Which? Web Trader status by the Consumers' Association in 1999.
We continue to adhere to the same rigorous trading code of practice today and are committed to both fairtrade and the pursuance of ethical lifestyles.
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